Effective Date: 26 September 2023
Thank you for choosing Fire King Charcoal. We are committed to providing you with premium charcoal products and services. Please read our Returns and Refund Policy carefully before making a purchase. By using our website and making a purchase, you agree to the following terms and conditions:
Returns Policy:
- Defective or Damaged Products: In the unlikely event that you receive defective or damaged Fire King Charcoal products, please contact our customer support team within seven (7) days of receiving your order. We will work with you to resolve the issue promptly, which may include issuing a refund or sending a replacement product.
- Incorrect Orders: If you receive an incorrect order, please notify us within seven (7) days of receiving your order. We will arrange for the correct products to be sent to you, or we may issue a refund, depending on your preference.
- Returns Due to Change of Mind: We do not accept returns for products due to a change of mind or personal preference. Please ensure you are ordering the correct products before completing your purchase.
2. Refund Policy:
2.1 Defective or Damaged Products: If your Fire King Charcoal products are found to be defective or damaged, we will offer a full refund, including any shipping charges, within 14 days of receiving your returned products.
2.2 Incorrect Orders: If you receive an incorrect order, we will issue a full refund, including any shipping charges, within 14 days of receiving your returned products.
2.3 Refund Processing: Refunds will be processed using the original payment method used for the purchase. Please allow up to 14 days for the refund to be credited to your account.
3. How to Request a Return or Refund:
To request a return or refund, please follow these steps:
3.1 Contact Customer Support: Send an email to [email protected] with your order number, a description of the issue, and clear photos of any defective or damaged products.
3.2 Return Authorization: Our customer support team will provide you with a return authorization and instructions for returning the products.
3.3 Return Products: Pack the products securely and include a copy of the return authorization in the package. Ship the products to the address provided by our customer support team.
4. Governing Law:
This Returns and Refund Policy is governed by and construed in accordance with the laws of the United Kingdom, and it is subject to UK consumer protection laws.
5. Contact Information:
If you have any questions or concerns about our Returns and Refund Policy, please contact our customer support team at [email protected]
By using our website and purchasing our products, you acknowledge that you have read, understood, and agreed to this Returns and Refund Policy. This policy is subject to change, and any updates will be posted on our website. Please review this policy periodically for any changes.